Privacy Policy

Effective date: 27 August 2026

Welcome to Chocomi. We respect your privacy and are committed to protecting the personal information you provide when visiting or shopping through https://chocomibd.com/ (the “Website”).

Chocomi sources and imports selected chocolates, coffee, snacks, chips and other consumer products from Japan for customers in Bangladesh. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices available to you.

By accessing our Website, creating an account or placing an order, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal and contact information

When you create an account, place an order, contact us or subscribe to updates, we may collect:

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Delivery address

  • Account username and password

  • Any information included in your messages or support requests

Order and transaction information

When you purchase a product, we may collect:

  • Products ordered

  • Order value and quantity

  • Payment method and payment status

  • Transaction or payment reference

  • Delivery instructions

  • Order, return, refund and cancellation history

We generally do not directly store complete payment-card, mobile-banking PIN or account-security information. Payments may be processed by third-party payment service providers subject to their own privacy policies and security practices.

Technical and usage information

When you use our Website, certain information may be collected automatically, including:

  • IP address

  • Browser and device type

  • Operating system

  • Referring website

  • Pages viewed

  • Time spent on the Website

  • Approximate location

  • Cookie identifiers

  • Website interactions and error information

2. How We Use Your Information

We may use your information to:

  • Process and confirm orders

  • Receive and verify payments

  • Arrange delivery within Bangladesh

  • Communicate order and delivery updates

  • Respond to questions, complaints and support requests

  • Process returns, refunds or cancellations

  • Create and manage customer accounts

  • Maintain order and transaction records

  • Improve our Website, products and customer experience

  • Prevent fraud, misuse and unauthorized transactions

  • Send promotional messages when you have agreed to receive them

  • Comply with accounting, tax, customs, consumer-protection and other legal obligations

  • Establish, exercise or defend legal claims

3. Products Imported from Japan

Chocomi sources selected products from suppliers and sellers in Japan and imports them for sale and delivery in Bangladesh.

Information about your order may be shared with relevant suppliers, freight handlers, customs agents, logistics companies or other service providers when reasonably necessary to source, import, clear, process or deliver your products.

We share only the information reasonably required for these purposes. For example, a delivery provider may receive your name, telephone number, delivery address, order reference and delivery instructions.

The country from which a product is imported does not necessarily represent its country of manufacture. Customers should review each product page and the original packaging for information about origin, ingredients, allergens, manufacturer and expiry date.

4. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to:

  • Keep your shopping cart active

  • Remember account and website preferences

  • Maintain secure login sessions

  • Understand Website usage and performance

  • Detect technical problems

  • Prevent fraudulent activity

  • Measure marketing effectiveness

  • Show relevant promotional content

You can block or delete cookies through your browser settings. However, disabling essential cookies may prevent certain Website functions—such as login, cart or checkout—from working correctly.

5. How We Share Information

We do not sell or rent your personal information.

We may share relevant information with:

  • Payment processors and banking partners

  • Delivery and courier companies

  • Suppliers and sourcing partners

  • Freight forwarders and customs-clearance providers

  • Website hosting and technical-support providers

  • Email, SMS and customer-service providers

  • Analytics, security and fraud-prevention services

  • Accountants, auditors, legal advisers and professional consultants

  • Government, regulatory or law-enforcement authorities when legally required

These parties may use the information only to provide their services, complete your transaction, protect legitimate interests or comply with applicable law.

6. International Data Processing

Because our business involves sourcing products from Japan and selling them in Bangladesh, some order-related information may be processed or accessed in Japan, Bangladesh or another country where our service providers operate.

Privacy and data-protection rules may differ between countries. Where reasonably possible, we take appropriate steps to ensure that personal information is handled securely and only for legitimate business purposes.

7. Data Security

We use reasonable administrative and technical measures designed to protect personal information from:

  • Unauthorized access

  • Accidental loss

  • Misuse

  • Alteration

  • Disclosure

  • Destruction

However, no website, online transaction or electronic-storage system can be guaranteed to be completely secure. You are responsible for keeping your account password confidential and for notifying us promptly if you suspect unauthorized account activity.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete orders and provide customer service

  • Maintain transaction and accounting records

  • Resolve disputes

  • Detect or prevent fraud

  • Meet customs, tax and legal requirements

  • Enforce our agreements

When information is no longer required, we may delete, anonymize or securely archive it, subject to applicable legal and operational requirements.

9. Your Rights and Choices

Subject to applicable law and reasonable identity verification, you may request to:

  • Access the personal information we hold about you

  • Correct inaccurate or incomplete information

  • Update your account details

  • Request deletion of eligible information

  • Withdraw marketing consent

  • Unsubscribe from promotional emails or messages

  • Object to or restrict certain uses of your information

  • Ask questions about how your information is handled

Some information may need to be retained for completed transactions, fraud prevention, dispute resolution, accounting, tax, customs or other legal purposes.

To submit a privacy request, email workabotrip@gmail.com.

10. Marketing Communications

We may send promotional emails, SMS messages or other marketing communications when you have consented or when otherwise permitted by applicable law.

You may unsubscribe at any time by:

  • Using the unsubscribe option included in a message

  • Updating your communication preferences, where available

  • Contacting us at workabotrip@gmail.com

You may continue to receive essential non-promotional communications relating to orders, payments, delivery, security or customer support.

11. Third-Party Links and Services

Our Website may contain links to payment providers, social-media platforms, delivery services or other third-party websites.

We do not control the privacy, security or content practices of third parties. We recommend reviewing their privacy policies before submitting personal information to them.

12. Children’s Privacy

Our Website and products are intended for general consumers and are not designed to collect personal information knowingly from children without appropriate consent.

If you believe a child has submitted personal information to us without authorization, please contact us so that we can review and, where appropriate, remove it.

13. Product Reviews and User Content

If you submit a product review, rating, photograph or comment, the content and the display name you select may be visible publicly on our Website.

Please do not include telephone numbers, addresses, payment information or other sensitive personal information in public reviews or comments.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our Website, business practices, services or legal obligations.

The updated version will be published on this page with a revised effective date. We encourage you to review this page periodically.

15. Contact Us

For questions, requests or concerns relating to this Privacy Policy or your personal information, contact:

Chocomi

Website: https://chocomibd.com/
Email: workabotrip@gmail.com
Telephone: +81 70-9119-1322
Address: 3 Chome-14-3 Minamiotsuka, Toshima City, Tokyo 170-0005, Japan